配送ポリシー

# Logistics Policy

Last Updated: March 31, 2026

This Logistics Policy applies to all orders placed on CNFF’s official website cnfirstfashion.com (the “Site”). By placing an order on the Site, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Logistics Policy. We are committed to providing reliable, efficient and transparent logistics services to ensure that your orders are delivered safely and on time.

1. Shipping Method

We adopt the DDP (Delivered Duty Paid) shipping method for all global orders. This means that we will be fully responsible for all logistics links, including international transportation, customs clearance, and payment of all related taxes and fees (calculated by Shopify official system according to the destination country/region). You do not need to bear any additional costs (including but not limited to import duties, customs handling fees, storage fees, etc.) during the logistics process.

2. Shipping Fee

All products on our Site are offered with free shipping worldwide. The entire shipping cost (including international transportation fees, domestic handling fees, etc.) is fully borne by CNFF. You will not be charged any additional shipping fees when placing an order or receiving the goods.

3. Order Processing and Shipping Time

3.1 After you complete the payment successfully, we will process your order (including product inspection, packaging, etc.) within 1-2 working days. You will receive an order processing confirmation email after the processing is completed.

3.2 The shipping time varies according to the destination country/region, and the specific estimated delivery time will be displayed on the order confirmation page and the logistics tracking page. Generally, the delivery time is 7-15 working days for major countries/regions, and 15-25 working days for remote countries/regions (subject to actual logistics conditions).

3.3 We will provide you with a logistics tracking number via email after the order is shipped. You can track the real-time logistics status of your order through the tracking link attached in the email or the “Order Tracking” page on the Site.

4. Logistics Tracking

After your order is shipped, we will send a logistics tracking notification to your registered email address, which includes the tracking number and tracking link. You can query the real-time location and transportation progress of your package through the tracking link. If you cannot track the logistics information normally within 3 working days after receiving the tracking number, please contact our customer service in time for assistance.

5. Delivery Notes

5.1 Please ensure that the delivery address you fill in when placing the order is accurate, complete and clear (including detailed street address, postcode, contact phone number, etc.). If the delivery is delayed or failed due to incorrect or incomplete address information provided by you, we will not be liable for related losses.

5.2 When the package arrives at the designated address, the courier will usually contact you via the phone number you provided. Please keep your phone unblocked to ensure smooth delivery. If you cannot receive the package in time, please contact the courier or our customer service to reschedule the delivery time.

5.3 If you need to change the delivery address or delivery time after the order is shipped, please contact our customer service as soon as possible. We will try our best to coordinate with the logistics company to make adjustments, but we cannot guarantee that all adjustments can be completed (depending on the actual logistics progress).

6. Lost or Damaged Packages

6.1 If your package is lost during transportation (no logistics update for more than 15 working days after shipment) or damaged when received, please contact our customer service within 3 working days after finding the problem, provide your order number, logistics tracking record, and photos/videos of the damaged package (if applicable), and we will verify the situation with the logistics company.

6.2 After the loss or damage is confirmed, we will provide you with solutions such as re-sending the product or processing a refund (consistent with the refund policy for quality issues), and all related costs will be borne by us.

7. Policy Updates

We reserve the right to modify or update this Logistics Policy at any time. The revised version will be posted on the Site with an updated effective date. Your continued use of the Site or placing orders after the revision takes effect constitutes your acceptance of the revised Logistics Policy.