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Contact information

Trade name: CNFF

Phone number: +8618335593291

Email: 2978028986@qq.com

Physical address: 111通州街, 雲之端102室, 大角咀, 九龍香港特别行政区

Frequently asked questions

【About your order】

How much is the shipping fee?

Although shipping costs vary by country, our website has just started operating, so we have waived all shipping fees for everyone. You do not need to pay any additional shipping charges.

Are taxes included in the purchase?

The prices you see for the products do not include taxes. After you select the products and complete your address information, Shopify will calculate a tax based on your address for your country of import. This tax, added to the listed price of the product, is the total amount you will have to pay. When the product arrives at your country's customs, we will pay this tax to your country's customs on your behalf. In general, you only need to pay this amount and do not need to pay any additional fees.

Can i cancel my order?

We are very sorry. Once your order is confirmed, it cannot be refunded because the system and currency exchange fees have already been charged. If there is a serious quality problem affecting wear (not minor issues that do not affect wear) with the received goods, you need to contact us via email or our official contact channels within 7 days of receiving the goods for feedback, and we will assist you with subsequent processing.

I get an error at checkout.

1. Clear your cache and cookies.
This will remove the information stored by your
browser and eliminate the possibility of errors causedby cache and cookies. We recommend that you
regularly clear your cache and cookies; for Chrome,please select the "All Time" time range.
2. Use a different web browser or change the browserto incognito mode.
Your browser or browser version may be causing theerror. Please try updating or reinstalling your browseras a solution.

3. Try another device, such as a computer or cell
phone.
Please restart your device and update your OS to see ifthe error is due to a problem with your device.
4. Try using a different Internet connection.
You can try switching to a cellular network instead of
wifi to rule out a weak internet connection or ISP
issues. If you know it is an Internet-based problem,
please contact your Internet provider.
If you have tried the above and still cannot resolve theissue, please contact us via "Contact Us" oragram".

【Regarding delivery】

Do you offer international shipping?

Yes, We ship worldwide.
If you do not see your area, please contact us via email or official channels

How long will my order take to arrive?

It varies depending on your region of residence, but the average delivery time is 7-15 days. Additionally, delays may occasionally occur due to the shipping company's schedule. Every year, the shipping companies observe a long holiday sometime between late January and mid-February, which may result in further delays in delivery.

Why haven't I received my tracking number yet?

It takes 2-6 days for our team to process your order. Ifyou do not receive an email with a tracking numberafter some time has passed, please contact us via email or official channels

Will I have to pay customs fees?

The package will be shipped in the form of DDP (Delivered Duty Paid). All taxes are calculated through Shopify's backend and prepaid on your behalf to complete the payment at customs. In general, you do not need to pay any additional taxes. However, in some special cases, such as calculation errors, significant discrepancies, or temporary changes in your country's customs policies, you may need to cooperate with our courier company to complete customs clearance. Such issues occur only in very rare cases.

【About the Item】

Do you restock any of your products?

We try to restock our most popular items, but we'renot always able to.
If an item is sold out, you can also check "Contact Us"or "Instagram" to see if it is back in stock.

Can men and women wear it?

We are a multi-brand collection site. We will continuously add new styles from different brands in the future, but most styles are unisex, suitable for both men and women. However, some brands or styles are only for men or women. You can understand the specifics based on our product images, product descriptions, or brand introductions.

I don't know what size to choose?

Please refer to the size chart on each product page. Ifyou're unsure between two sizes, we recommendchoosing the larger one, as many customers havementioned the fit runs slightly small. If you are stillunsure, please contact us via "Contact Us" or"Instagram". You can contact us and we will do ourbest to help recommend a size.

The item I received was defective. What should Ido?

We do not accept any returns except for initialdefective products. If you wish to return or exchangean initially defective item, please contact us at theemail address below within 3 days including the dateof delivery with [order number], [your name], [itemnumber], [reason for return or exchange], and [attacha photo of the item]. Please see our "Refund Policy"for more details.

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