User Agreement

# User Agreement

Last Updated: March 31, 2026

This User Agreement (the “Agreement”) is a legally binding contract between CNFF (“we,” “us,” or “our”) and you (“user,” “you”) regarding your use of our website cnfirstfashion.com (the “Site”), products, and related services. By accessing, browsing, or using the Site, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions of this Agreement, as well as our Privacy Policy and any other applicable rules or guidelines posted on the Site. This Agreement applies to all users worldwide and complies with relevant laws and regulations including but not limited to the Electronic Commerce Law of the People's Republic of China, the Consumer Rights Protection Law, and international commercial rules.

1. Acceptance of Terms

1.1 By using the Site or our services, you confirm that you are at least 16 years old or have obtained the consent of a legal guardian if you are under 16. You also confirm that you have the legal capacity to enter into this Agreement and fulfill the obligations hereunder.

1.2 We reserve the right to modify, update, or revise this Agreement at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site or services after the changes take effect constitutes your acceptance of the revised Agreement. If you do not agree to the changes, you must cease using the Site and our services immediately.

2. User Accounts

2.1 To access certain services (such as placing orders, tracking orders, and saving preferences), you need to create a user account on the Site. You agree to provide true, accurate, complete, and up-to-date information during the registration process, including but not limited to your name, email address, and contact phone number. You shall be responsible for the authenticity and accuracy of the information provided; we reserve the right to suspend or terminate your account if you provide false or misleading information.

2.2 You are solely responsible for maintaining the confidentiality of your account username and password, and for all activities conducted under your account. You agree to immediately notify us at 2978028986@qq.com if you discover any unauthorized use of your account or any other security breach. We shall not be liable for any losses incurred due to your failure to protect your account information.

2.3 You may terminate your account at any time by contacting our customer service. Upon termination, your right to use the Site and services will immediately cease. We reserve the right to retain your account information in accordance with applicable laws and regulations after account termination.

3. Use of the Site and Services

3.1 You agree to use the Site and our services only for lawful purposes and in compliance with this Agreement, as well as all applicable laws, regulations, and rules. You shall not use the Site or services to engage in any illegal or improper activities, including but not limited to:

- Violating any applicable laws, regulations, or public order and good customs;

- Infringing upon the intellectual property rights, privacy rights, or other legitimate rights and interests of us or third parties;

- Uploading, posting, or transmitting any false, defamatory, obscene, violent, or harmful content;

- Using the Site or services to engage in fraud, phishing, or other deceptive activities;

- Interfering with or disrupting the normal operation of the Site or services, or accessing the Site through unauthorized means;

- Reselling, renting, or transferring your account or the right to use our services to any third party without our prior written consent.

3.2 We reserve the right to modify, suspend, or terminate the Site or any part of the services at any time without prior notice, for reasons including but not limited to system maintenance, technical upgrades, or changes in business operations. We shall not be liable for any losses incurred by you due to such actions, except as otherwise required by law.

4. Orders and Payments

4.1 When you place an order on the Site, you are making a binding offer to purchase the products specified in the order at the price stated on the Site at the time of order placement. We reserve the right to accept or reject your order for any reason, including but not limited to insufficient inventory, incorrect product pricing, or suspected fraud. If we reject your order, we will notify you promptly and refund any payment you have made (if applicable).

4.2 You agree to pay the full amount specified in your order, including product prices, shipping fees, and any applicable taxes. You shall complete the payment in accordance with the payment methods provided on the Site. We do not store your payment card information; all payment processing is handled by third-party payment service providers, and we shall not be liable for any issues arising from the payment process (except for our intentional or gross negligence).

4.3 We will confirm your order via email after receiving your payment. The order confirmation shall serve as evidence of the establishment of the sales contract between you and us. We will make reasonable efforts to deliver the products in accordance with the delivery time stated on the Site, but we shall not be liable for any delays caused by force majeure, logistics issues, or other factors beyond our control.

5. Product Returns and Refunds

5.1 We provide a return and refund policy in accordance with applicable laws and regulations. You may return products within the specified time limit if they are defective, damaged, or do not match the description on the Site. You shall contact our customer service at 2978028986@qq.com to apply for a return before returning the products, and provide relevant proof (such as photos or videos of the product issues).

5.2 Returned products must be in their original condition, with all original packaging, tags, and accessories intact. You shall be responsible for the shipping costs of returning the products, unless the return is caused by our fault (such as product defects or incorrect delivery).

5.3 We will inspect the returned products upon receipt. If the return meets the requirements, we will process the refund within the specified time limit, and the refund will be returned to your original payment method. We reserve the right to refuse the return or deduct a reasonable fee if the returned products are damaged, missing accessories, or do not meet the return conditions.

6. Intellectual Property Rights

6.1 All intellectual property rights related to the Site, including but not limited to trademarks, copyrights, patents, trade secrets, and software, are owned by us or our authorized licensors. You shall not copy, reproduce, distribute, modify, or use any of these intellectual property rights without our prior written consent.

6.2 Any content you upload, post, or transmit on the Site (such as comments, reviews, or photos) shall be your original work or work for which you have obtained legal authorization. You grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content for the purpose of operating the Site and providing services. You shall be liable for any infringement claims arising from the content you upload.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Site or services, including but not limited to damages for loss of profits, data, or business opportunities.

7.2 We shall not be liable for any losses caused by factors beyond our control, including but not limited to force majeure, network failures, power outages, or actions of third parties.

7.3 Our liability for any breach of this Agreement shall not exceed the total amount of fees you paid to us in the six months prior to the breach. This limitation of liability shall not apply to damages caused by our intentional or gross negligence, or damages arising from personal injury or property damage.

8. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of this Agreement, your use of the Site or services, or your infringement of the rights of any third party.

9. Privacy Protection

We respect and protect your personal information. Our collection, use, storage, and sharing of your personal information shall be in accordance with our Privacy Policy, which is incorporated into this Agreement by reference. By agreeing to this Agreement, you also agree to the terms of our Privacy Policy.

10. Termination

10.1 We may suspend or terminate your account and your right to use the Site and services at any time, without prior notice, if you violate any term of this Agreement, provide false information, or engage in any illegal or improper activities.

10.2 Upon termination of this Agreement, all rights and obligations of both parties under this Agreement shall cease, except for the provisions that are intended to survive termination (including but not limited to intellectual property rights, indemnification, and limitation of liability).

11. Governing Law and Dispute Resolution

11.1 This Agreement shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of laws principles.

11.2 Any dispute arising out of or in connection with this Agreement shall first be resolved through friendly negotiation between the parties. If negotiation fails, either party may submit the dispute to the people's court with jurisdiction over the place where we are located.

12. Miscellaneous

12.1 This Agreement constitutes the entire agreement between you and us regarding your use of the Site and services, and supersedes any prior agreements or understandings between the parties.

12.2 If any provision of this Agreement is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

12.3 Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.